Shipping policy

Our Shipping Policy was last updated on July 23, 2026.

Interpretation and Definitions

Interpretation

Capitalized words have the meanings defined below. These definitions have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this Shipping Policy:

Company (referred to as “the Company,” “we,” “us,” or “our”) refers to Pingora Gear.
Goods refers to the items offered for sale through the Service.
Orders refers to requests made by you to purchase Goods from us.
Service refers to the Website.
Website refers to Pingora Gear, accessible at pingora-gear.com.
You refers to the individual accessing or using the Service, or the company or other legal entity represented by that individual.

Thank you for visiting and shopping with Pingora Gear. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Order processing times

All orders are processed within 1–3 business days. Orders are generally not shipped or delivered on weekends or holidays.

During periods of high order volume, shipments may be delayed by a few days. Please allow additional time for delivery. If your order experiences a significant shipping delay, we will contact you by email or telephone.

Shipping rates and delivery estimates

Shipping charges are calculated and displayed at checkout. Orders of $120 or more shipping within the contiguous United States receive free standard shipping.

Overnight delivery is available only for eligible orders with delivery addresses within the contiguous United States.

Delivery delays may occasionally occur after an order has shipped.

U.S. Territories and APO/FPO/DPO Addresses

Pingora Gear cannot currently ship to U.S. territories or APO, FPO, or DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email after your order ships. This email will contain your tracking number. Tracking information may take up to 24 hours to become active.

Customs, Duties, and Taxes

Pingora Gear is not responsible for customs duties, tariffs, taxes, or other fees applied to an order. Any fees imposed during or after shipping are the responsibility of the customer.

Lost or Damaged Shipments

If your order arrives damaged, contains the wrong item, or appears to have been lost during shipping, please start a shipping claim through our customer portal.

Please retain all packaging materials and damaged goods while your claim is being reviewed.

If you purchased Redo Package Protection, your available coverage and claim options will be shown in the customer portal.